PRIVACY AND DATA PROTECTION POLICY

Introduction

In OVUM IVF we consider your privacy and data protection a top priority and a frontline service, which promotes transparency and enhances the trust between us. We wish you to be fully aware of the reasons and the purposes for which we collect and process your personal data, as well as for you to feel safe and protected for as long as your data is collected and processed by us for the purposes that you have shared it with our team.

Complying with the existing legal framework and the provisions regarding the protection of privacy and personal data, and more specifically in accordance to the European Parliament and Council Regulation on the protection of individuals with regard to the processing of personal data and on the free movement of such data,  Dr. Anastasios Sykoutris and the group of consultant gynaecologists, biologists and midwives, specialized in the field of infertility and egg donation, collectively referred to as OVUM IVF established in Athens, Greece, L. Andrea Syggrou, 383, 17464, with e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it. and contact number +30 2102828474  would wish to inform you regarding the details of collecting and processing your personal data.

The purpose of this policy is to provide with a simple and clear overview of the reasons and purposes of collecting and processing your data, the type and amount of data we collect and process, the way we collect, process and store your data, for how long it is retained, who has access to it and to whom we may disclose your data, which are your rights related to your data and how you can exercise them and, finally, how we are protecting your data, safeguarding its confidentiality, integrity and availability. 

We encourage you to invest some time in reading the policy carefully. If you have any questions or would like further information and/or details regarding any point of this policy, you are welcome to contact us sending an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.

The current as well as any kind of act or policy regarding collecting and processing of personal and medical data is governed by the Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and by any relevant regulation, law or provision adopted subsequently for its application, as well as any applicable national law relevant to the processing and protection of personal data in general, and more specifically in the field of health services. 

Indicatively but not exhaustively, the following laws apply:

• The 3418/2005 Code of Medical Ethics,

• The 2071/1992 On The Modernization and Organization of Health System,

• The 2619/1998 Oviedo Convention

• Every Relevant Regulatory Act of the competent Independent Administrative Authorities

 

  1.  Purpose of collecting and processing your data

 

    1. If you have filled in your contact details and addressed a question through the contact form in our website, or sent us an e-mail

1. In case you initiated a communication with our team by filling in your personal data and addressing a question/questions to us through the contact form in our website, we collect and process the data you provide us with in order to communicate with you and reply to your question. The same applies if you chose to send us an e-mail. 

2. We are requesting you to fill in the country of your residence, since the applicable law may have significant impact on our reply.  

    1. If you are one of the couples seeking diagnosis and/or treatment 

1. In terms and for the purposes of your medical diagnosis, the provision of health care and/or the treatment you may seek and receive by Dr. Sykoutris and our team, it is necessary to collect and process an amount of personal data, including medical data and records (see Section 2 for more specific details). More specifically we collect and process: 

  1. Personal data regarding the name of each of the couple's members and your contact details are collected and processed in order to communicate with the doctor and the team and to create and maintain a medical record in accordance with the medical practice and our statutory obligations. (Law 3418/2005, Government Gazette A 287 / 28.11.2005)

 

  1. The names of each of the couple's members, your age, the country you live in, and your marital status are collected and processed due to our statutory obligations by practicing medicine in this area.

 

  1. Your age as well as all the special categories of data, including medical data, the medical history of both members of the couple, medical records, test results, previous diagnoses, etc. are collected and processed only in accordance with the requirements and for the purpose of diagnosing, providing medical care, medical services or / and your treatment by our doctor and our team, based on the principles of medicine and our statutory obligations.

 

2. The peculiarities of each case may alter the type and amount of personal and medical data required for the purpose of your treatment and proper maintenance of the medical record. Any such deviance will be based on specific and clear medical reasons that will be explained to you by the doctor and / or the medical team.

3. No personal or medical data that exceeds the purpose of your treatment will be requested from you, and you are encouraged to disclose only the data requested by the doctor and the team. You are invited to request more details as of why we need any particular type of data, in case this is not clear to you.

 

4. Your data will be used and processed solely for the purpose for which it was collected, following the principles of the existing legal framework, standards of medical codes and codes of conduct, and our privacy policy. If applicable, your data may also be collected and/or processed:

i. to perform in case of a contract with you or to take action following your application prior to the conclusion of the contract; or

ii. in order to comply with an obligation by law, or

iii. for the purposes of our legitimate interests, or

iv. when you have given your consent, or

v. for the protection of your vital interests, or

vi. for the performance of a task carried out in the public interest, or

vii. to perform rights and obligations arising out of social security, or

viii. for the foundation, exercise or support of legal claims or where the courts act in their judicial capacity, or

ix. for the purposes of preventive or occupational medicine, medical diagnostics, health care or treatment or management of health systems

5. For your communication with the doctor and the team it is necessary and sufficient to disclose the contact details of one of the two members of the couple.

6. Your communication with your doctor and the team can take place via any means and/or application you choose.  However, any exchange of medical data will be conducted exclusively by email, which is why we urge you to disclose an email address you use regularly.

7. The email address you disclose to us will be used for the exchange of medical data for both members of the couple in the context of diagnosis, health care, medical services and treatment, unless you specifically request us to use a different email address for each member of the couple.

8. We will not collect or process your data for marketing, advertising or commercial purposes.

9. More information as of why we collect any kind of personal data can be found in Appendix I. You are always welcome to request additional information regarding the reasons and purposes any piece of your data is collected and processed for.

 

  1. Type and amount of data and how we obtain it

 

    1. If you have filled in your contact details and addressed a question through the contact form in our website, or sent us an e-mail

1. In case you initiated a communication with our team by filling in your personal data and addressing a question to us through the contact form in our website, we collect and process your name and surname, your e-mail address, your country, and the content of your message, that you personally and on your own incentive provide to us.

 

    1.  If you are one of the couples seeking diagnosis and/or treatment 

1. We collect and process the personal data you provide by filing in the relevant form we send you at the beginning your diagnosis and / or treatment process. In this context, we collect and process personal data and special categories of personal data, including medical data. In particular, we collect the name, surname, age, marital status, country of residence for both members of the couple and the contact information through which we communicate with the couple, as well as personal medical data in accordance with the diagnosis and/or treatment, including medical records and history, test results, previous relevant diagnoses and other related files and photos.

2. We also collect and process the data you share with us in accordance with the instructions of the doctor and the team, including, but not limited to, the results of tests and medical examinations, medical records, related images and records etc. in the context and for the purpose of diagnosis and / or your treatment.

3. We may also collect and process similar data for you that others provided to us according to your prior authorization and consent to them.

4. Assessing what type and which amount of data we collect and process we always apply purpose and consent limitation principles. The data collected and processed is always strictly limited to the absolutely adequate, necessary and relevant, and in any case not more than required according to the purpose of your diagnosis and/or treatment and your consent.

5. You are encouraged to share with us only the data we are asking for, in accordance to your treatment, and nothing more than the data absolutely relevant, necessary and required. 



3. How we process your data

  1. If you have filled in your contact details and addressed a question through the contact form in our website, or sent us an e-mail

We only process your data for as long as it is necessary for our team to respond to your question. Soon as this purpose is fulfilled your data is no longer processed. (see also Section 4)

  1. If you are one of the couples seeking diagnosis and/or treatment 

1. We process your data only in accordance to the specific requirements of your diagnosis and/or treatment, for the purposes of communicating with the doctor and our team and when applicable in accordance to our statutory obligations.

2. The entire processing procedure, the principles, means, methods, as well as the scope and extent of processing is clearly determined by the purpose of your diagnosis and/or treatment and firmly based upon the principles and values of medicine, codes of ethics, and the guidelines of the existing legal framework.

3. All members of our team, existing or those who might join the OVUM IVF team in the future, acts in all instances under the responsibility of a professional subject to the principles, values ​​and obligations, including those relating to confidentiality, secrecy, code of ethics and of the relevant commitments by law.

4. All members of our team, existing and future, are bound by covenants and clauses to process your data and act only in the context of the instructions given by the doctor for the needs of your diagnosis and / or treatment, and on the basis of the law.

5. The doctor and our team are at your disposal to explain the reasons and methods of processing in a clear and detailed manner if something remains unclear to you.

 

4. Processing, Storage and Retention Period

  1. If you have filled in your contact details and addressed a question through the contact form in our website, or sent us an e-mail

1. We only process your data only for the period it is strictly necessary for our team to answer your question. As soon as this purpose is met, your data is no longer processed and is permanently deleted. If you decide to seek for diagnosis and / or treatment from the OVUM IVF team, we will collect your data again through the form we will send you to begin the procedure.

2. If we do not receive any response from you in our communication, we will delete your information after thirty (30) calendar days from your last contact with us.

  1. If you are one of the couples seeking diagnosis and/or treatment 

1. Your data will be processed, stored and maintained only for the time necessary and appropriate for the purpose for which it was collected and the particularities of your diagnosis and/or treatment.

2. Maintaining the accuracy of your data for as long as it is necessary during the retention period is a priority for our team. We will actively try to ensure that your data is and will remain correct and accurate, and is constantly up to date. You are kindly requested to inform us of any substantial change in your personal or medical information that may directly or indirectly affect your diagnosis and / or treatment and contribute to our efforts to keep your data always accurate. (see also Section 7)

3. After your treatment is completed you may request your data to be permanently deleted, however, notice that we are required to keep physical and/or digital records for the period provided for by the domestic law. Specifically, as stipulated by the Code of Medical Ethics (L.3418 / 2005, Official Gazette A 287 / 28.11.2005), "Article 14§4: The obligation to preserve medical records applies to: a) private clinics and other primary health care establishments of the private sector for a decade from the patient's last visit; and (b) in any other case, for 20 years from the patient's last visit. " (For more details, please read our Privacy Policy).

4. You may discuss with the doctor and our team the extension of the retention period until the end of fertility age, giving you your consent to maintain your data and treatment until the age set by the law. In this case, your data will be retained until the end of the fertility age, as defined in law, and then, subject to our statutory obligations, (see 4.b.3.) it will be deleted.



5. Access to and sharing of your data

  1. If you have filled in your contact details and addressed a question through the contact form in our website, or sent us an e-mail

1. In principle only the members of our team who are responsible for the communication through the website will have access to the data you disclosed using the contact form in the website or sending us an e-mail. (Sub-team 1)

2. In case necessary to meaningfully and correctly respond to your question the content of your message may be transferred to the consultant gynaecologists, biologists (Sub-team 2) or the doctor.  

3. No third parties have access to your data. As mentioned before, (see particularly Section 3 and 4) we only use your data to contact you and respond to your question. Throughout this period no one outside our team has access to them, and after our communication is concluded your data is deleted.

  1. If you are one of the couples seeking diagnosis and/or treatment 

1. Access to your personal and medical data is typically strictly limited to our team members.

2. The information flows to all members of our team follow clear and specific criteria according to the security and privacy safeguards, their specialization and the tasks related to your diagnosis and / or treatment. Specifically:*

• Sub-team 1:

• Sub-team 2:

• Doctor Sykoutris has access to all your data.

3. All members of our team have signed confidentiality clauses and are fully aware of their responsibility for protecting your privacy, as well as the security, confidentiality, integrity and availability of your data. They are also bound by the confidentiality and privacy protection obligations of the Code of Medical Ethics. The same will apply to any new members who may be added to the team in the future.

4. All members of our team, existing and future, are bound by covenants and clauses to process your data and act only in the context of instructions given by the physician for the needs of your diagnosis and / or treatment, and on the basis of the law. They do not process your data beyond the limits of the doctor's instructions and those that the law prescribes, do not share and disclose your information to third parties unless there is clear advice from your doctor and your own consent. 

5. We may send your data, medical data, medical records, and / or test results to specialist or specialized centers (eg doctors, gynecologists, biologists, midwives, microbiological and related laboratories, etc.) if we have reasons to believe that this is for the benefit of your diagnosis and / or treatment, provided you have given your prior consent to this.

6. If you have not given such consent previously and we still believe it is necessary that your personal, including medical, data is communicated to another person, as described in no 5 of this Section, we will promptly contact you explaining the reasons and requesting your consent on this basis.

7. We will not disclose and / or share your personal and medical data with third parties without your consent unless we are obliged to do so by law, for example, in the case of Public Authorities.

8. We do not disclose and / or share your data to third parties for advertising or commercial purposes.

9. The results of your medical tests, your medical records and / or any other information regarding the details or progress of your treatment is absolutely confidential and we do not share it with any natural or legal person or service - other than our statutory obligations - without your prior consent, or if you have not previously contacted us by requesting us to share your data with a third party through a process that protects your privacy in accordance with our privacy policy of us.

10. In physical form, medical data and information is only given to you or your partner with an authorization and identity / passport demonstration.

11. Medical personal data in digital form will be send exclusively to the email address you have indicated to us. If you have specifically instructed us to use two separate email addresses, relevant information will only be sent to the member of the couple concerned.

 12. We do not share or process your data outside of the European Union

*You can see who are members of each sub-team in Appendix II

6. Protecting your data

1. You have taken all the appropriate technical and organizational measures to ensure our compliance with the law as well as the appropriate level of security and protection of your personal data.

2. We apply the same high level of protection, privacy and information security to all the data we are handling, physical or digital, either we have collected it or it was transferred to us, regardless of whether it is considered special category of personal data or not, whether it is data of our patients or data we collect and process in terms of responding to a question addressed to us through the communication form in our website or e-mail.

3. When we transmit or transfer personal data and particularly medical data within our team or to other specialists (see Section 5), we take all due measures, including cryptography and anonymization or pseudonymization – if applicable – to ensure the confidentiality, integrity and availability of your data, and your privacy.

4. Your personal data in digital form in shared among the members of our team through the most up-to-date and secure applications.  

5. We maintain physical and/or digital records of your data, as prescribed by the 3418/2005: Code of Medical Ethics. We make every effort and have taken all necessary and appropriate means to ensure that our records - physical and digital - will remain safe from the risks of accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access by unauthorized or malicious third parties and remain always up-to-date and accurate. Based on the laws and policy (see chapters 4 and 7), we invite you to inform our team of any substantial changes to your data so that the file remains up-to-date and accurate.

6. We have established policies and procedures for the protection of personal data, including confidentiality clauses and agreements that bind all of our affiliates and all their affiliates who may act on our behalf as Processors. We do not transfer your data to third parties, including partners our specialists, unless we ensure that we apply equivalent security measures to protect your data.

7. We continuously make every possible effort to improve our technical and organizational means to provide you with an ever-increasing level of data protection and privacy. To that end, we have established regular security controls for your data in both physical and digital formats.

In line with technology evolution, the cost of implementation and the type, scope, context and purposes of data processing as well as the risks and importance of rights and privacy of your personal data, your personal data, your personal your personal data, your personal data, your personal data, your personal data, your personal data or your personal data. are included in our database, we apply the appropriate technical and organizational security measures, including those required for the matters referred to in Article 32 (a) to (d) of the Regulation.

9. Encryption, pseudonymization and anonymization measurements will be used to protect your privacy and personal data whenever possible.

10. When transferring your data to us, we encourage you to take precautions to ensure that your privacy and data are protected. For this, we would like to ask you to share your medical information with us only by email. All other communication tools and tools are provided to facilitate your uninterrupted communication with the team but are not intended to exchange personal and medical data.

7. Your rights to your data

1. The existing legal framework regarding privacy provides you, either you are one of our patients, or simply one of the visitors of our website, with the following rights, which you can in principle exercise freely:

  1. Right to access, including the right to know whether and what kind of data related to you we have collected and processed, its origin, purposes and the legal basis for its processing, any recipients or categories of recipients to whom the personal data have been or will be disclosed, where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period, in case the personal data was not collected from the data subject, any available information as to their source, the existence of the right to request the rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing etc. (see Article 15 of the GDPR) 

  2. Right to rectification, including correcting any inaccurate personal data and completing any  incomplete personal data by submitting a statement. (see Article 16 of the GDPR)

  3. Right to erasure, allowing you to have your personal data deleted in the following cases: (see Article 17 of the GDPR)

    1. when your personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed;

    2. when you withdraw your consent on which your personal data was processed and there is no other legal basis for processing. 

    3. when your personal data has been processed without the necessary legal basis, 

    4. you are required by law to delete your personal data,

  4. Right to limit the processing of your personal data in the following cases: (see Article 18 of the GDPR)

    1. deny the accuracy of your personal data and until we have verified its accuracy;

    2. when you seek to restrict the processing of your personal data instead of deletion, 

    3. when we no longer require your personal data for processing purposes but your personal data is required by you for the foundation, exercise or support of legal claims

  5. Right to object - to oppose your data processing, unless there are compelling and legitimate reasons for processing that override your interests, rights and freedoms, or to establish, exercise or support legal claims on our behalf. (see Article 21 of the GDPR) 

  6. You have the right to mobility of your personal data, i.e. to receive and forward your personal data, in an appropriate format. (see Article 20 of the GDPR)

  7. Right to withdraw at any time the consent (without retroactive effect) you have provided for a matter related to the protection of personal data and/ or medical data.

2. These rights may be restricted due to legal obligations, particularly in case of requesting the deletion of data, while we are obliged to keep them under law. (see also Article 23 of the GDPR)

3. You can read more about your rights, their limits and the ways to exercise them in Chapter III of the General Data Protection Regulation (https://gdpr-info.eu/chapter-3/)

4. You may exercise any of these rights by sending a request to This email address is being protected from spambots. You need JavaScript enabled to view it.

8. Further Information

We would be happy to answer any questions regarding these points, and our privacy and data protection procedures and principles. We would also happily walk you through the process, explaining you the reasons why we need the specific type and amount of information in each step. You may contact us for such questions in This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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IVF & fertility treatments

Ovum IVF consultancy group is a group of fertility specialists that serve clients from all over the world. We have many satisfied patients that use medical travel for their fertility treatments. IVF medical travel in Greece is very popular among infertile couples because they find high quality care and treatment for their fertility problems. We have a proven record of success with our IVF/Egg Donation treatments.

IVF Medical Travel in Greece

At OVUM IVF Fertility Consultants Group we can arrange your travel to Greece to get fertility consultation and treatments.

Greece is very popular destination for infertile couples that want to become parents because of the laws and ease of doing IVF or Egg Donations here, the costs are substantially lower than other countries, the weather is nice and you can have a vacation too.

Surrogacy, Egg Donation

sur

Legislation in Greece permits only anonymous egg donation and only host (or gestational) surrogacy is allowed. Both egg donation and surrogacy has to be altruistic. We offer surrogacy medical consultation and care for the surrogate mother and assistance to the intended parents.

View our Brochure

 

 

 

 

 

 

Contact us

OVUM Fertility Consultants Group - Fertility Matters
In Vitro Fertilization Clinic - IVF

383 L. Andrea Syggrou, Athens 17464 Greece
email: ovum@ovumivf.com
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